Do you know what your clients are posting about you on review sites? 80% of people buy based on reviews, so it could be costing you money. As a business owner, it is important we are aware and respond to reviews. Yes, even the bad review need to be responded to professionally and quickly. If you do not respond to negative reviews, it will not only affect your sales it will also effect your organic ranking on sites.
Our team will monitor your reputation daily. We will search all the major sites, Google, Yelp, Kudzu, Yellow Pages, City Search, Trip Advisor etc. Each week, you will receive a report outlining your reviews. If a negative post is found in our search, we will alert you immediately and help you formulate a responses.
The Bella V Marketing team will also help you create a reputation marketing plan. The plan will help you collect positive reviews online.
Here are a few frequently asked questions about reputation management:
Can you remove a negative review?
In general the answer is “No”. The only way a bad review will be removed from a major review site is if the review against the terms of service. We will work as an advocate to get the review removed. It may take up to 120 days to get it removed.
What will you do to overcome my negative review?
This is part of the reputation marketing plan. Our team will put in place a system to help collect positive reviews. Once the plan is in place we promoted the positive reviews.
How long will it take to get positive reviews?
Collecting reviews will happen fairly quickly. The exact timeline has many variables and will be discussed during our marketing plan meeting.