In today’s online world, reputation management is necessary to ensure the credibility of your business. Your online reputation is being shaped right now. Do you know what your clients are posting about you on review sites?
Consumers Read Reviews
Eighty percent of consumers make buying decisions based on the reviews they read. So if you have unfavorable reviews, it could be costing you money.
As a business owner, it’s important to be aware of, and respond to, reviews. Yes, even the bad reviews need to be responded to professionally and quickly. If you do not respond to negative reviews, they will not only affect your sales but will also impact your organic search rankings.
Our Reputation Management Service
Our team will monitor your reputation daily. We will search all the major sites: Google, Yelp, Kudzu, Yellow Pages, City Search, Trip Advisor, and much more. Each week you will receive a report outlining your reviews. If a negative post is found in our search, we will alert you immediately and help you formulate a response.
The Bella V Marketing team will also help you create a reputation marketing plan. The plan will help you collect positive reviews online.
Here are a few frequently asked questions we get about our Reputation Management service:
Can you remove a negative review?
In general, the answer is “No”. The only way a bad review will be removed from a major review site is if the review goes against the stated terms of service. If that is the case, we will work as an advocate to get the review removed. It may take up to 120 days to get it taken down.
What will you do to overcome my negative review?
This is part of the reputation marketing plan. Our team will put in place a system to help collect positive reviews. Once the plan is in place, we promote the positive reviews.
How long will it take to get positive reviews?
Collecting reviews will happen fairly quickly. The exact timeline has many variables and will be discussed during our marketing plan meeting.
Want to learn more? Call us at 989-272-2238 to see how our Reputation Management service can help.